24Magic Terms and Conditions

Welcome to 24Magic. These Terms and Conditions ("Terms") govern your use of our website at 24magic.com and all services we provide, including your 24Magic casino login, our games library, our bonus offers and our Magic Club loyalty programme. By creating an account, accessing your 24Magic account or using the 24Magic app, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services. These Terms were last updated and are effective from 16 June 2026, and our Bonus Terms and Conditions were last updated on 18 August 2026.

Who We Are

Our platform is owned and operated by Novatrix SRL, company registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, White House with Black Gate, 30106, Cartago, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. Throughout these Terms, "we", "us" and "our" refer to Novatrix SRL trading as 24Magic.

Eligibility and Restricted Countries

To register a 24Magic casino account, you must be at least 18 years old, or the legal age for online gambling in your country of residence, whichever is higher. We do not permit residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the USA, Iran, North Korea or Myanmar to deposit or play real money games with us. If you access our services from any of these locations, we reserve the right to suspend your account and void any winnings. Players from Sweden and other restricted countries are additionally excluded from any 24Magic bonus, VIP rewards and comp point exchanges.

Language of the Agreement

These Terms are drafted in English. Where we provide a translated version for our GLOBAL, IE, DE, AT, NO or CA site, and a discrepancy arises between the English text and the translation, the English version shall prevail.

Your Account

You may only hold one personal account with us. We do not allow multiple accounts, and if we detect duplicate registrations we reserve the right to terminate the accounts involved and suspend all pending payouts. Under our bonus terms, any winnings and active bonuses linked to duplicate accounts may also be confiscated. You must register personally and may never share your 24Magic login details with any third party, including minors. Your account is strictly for your own personal, non-commercial use.

We do not permit the use of a VPN or any similar tool to disguise your true location while using 24Magic. By registering, you confirm you are not using a VPN. If we detect an overlap of IP addresses between two or more accounts, we may confiscate funds and suspend access, and such decisions are final and not subject to appeal.

Deposits and Payment Methods

We accept a wide range of payment methods, including Mastercard, Visa, Apple Pay, Paysafecard, Skrill, Neteller, MiFinity, MuchBetter, Interac, Bank Transfer, Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Bitcoin Cash, Ripple, TRON and Solana, all processed instantly and without fees. The minimum deposit is 20 EUR or the equivalent in your account currency, with method-specific minimums such as CAD 30 for Interac or 0.0001 BTC for Bitcoin, shown when you select your payment option. We only accept deposits made from payment methods registered in your own name. If we identify a third-party payment, we reserve the right to confiscate any winnings and return the original deposit to the rightful account holder. Bitcoin transactions flagged as Opt-in Replace-by-Fee (RBF) may result in immediate closure of your account and withholding of your winnings.

We are not a financial institution. We do not pay interest on account balances and do not provide currency conversion or fiat-to-crypto exchange services. If you deposit and place no bets, we reserve the right to deduct our processing fees when you request a withdrawal.

Withdrawals, Limits and Verification

The minimum withdrawal amount is 40 EUR or the equivalent in your account currency, with maximum amounts depending on the method chosen. We apply a weekly withdrawal limit of 50,000 EUR and a monthly limit of 150,000 EUR, reset on the first day of each month, though we may make exceptions for our most active players. If you request a withdrawal but have wagered less than three times your deposit amount, we may charge processing fees on both the deposit and the withdrawal.

Before releasing any winnings, we require you to complete our account verification (KYC) process. We may ask for your passport details, identification documents, proof of residence and evidence of the source of your funds. Documents must be submitted in Latin or Cyrillic script; otherwise, we may request video verification. If we cannot reach you within two weeks of a withdrawal request, we may lock your account pending KYC completion, and any winnings may be forfeited if full verification is not provided within 40 days.

Accounts inactive for six consecutive months are classified as Inactive, and we may apply a monthly administrative fee of at least 25 EUR while the balance remains positive. We will notify you by email when this status change occurs, and the fee stops once your account is reactivated or the balance reaches zero.

Bonuses and Promotions

Every registered player can access our welcome offer and other promotions through our Promotions page. Our Welcome Pack, our reload offers and our exclusive Telegram Bonus Drops are all subject to our separate Bonus Terms and Conditions, which set out wagering requirements, maximum bet limits, maximum win caps and excluded games for each 24Magic casino bonus. Bonuses are limited to one per person, household, IP address, device, email address, phone number and payment method. Deposit bonuses cannot be combined, and all bonus funds are non-sticky, meaning your real money balance is used first. We do not currently offer a 24Magic no deposit bonus, but any promotional offer of this type introduced in the future would be governed by the same general bonus rules described in our Bonus Terms. Directors, employees, agents, consultants and suppliers connected with 24Magic, and any self-excluded player, are not eligible to participate in our promotions.

Games and Fair Play

We offer slots, jackpots, live dealer tables, roulette, blackjack, baccarat, game shows and other categories from leading studios. Each game is provided under licence by independent software suppliers, and outcomes are determined by certified random number generators. We monitor gameplay for patterns of advantage play, including low-risk roulette strategies such as covering large numbers of outcomes, and we reserve the right to review accounts engaging in such activity in connection with active bonuses.

Use of Our Website and App

You may access our services through our desktop site, mobile browser or by downloading the 24Magic app. You agree to use our website and app only for lawful, personal purposes and not to attempt to interfere with our systems, exploit software errors or use automated tools to gain an unfair advantage.

Liability and Disclaimers

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. Even where we support your country, we do not guarantee that every payment will be processed successfully in all circumstances. To the maximum extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of 24Magic.

Complaints and Dispute Resolution

If you have a concern about your account, a transaction or a bonus, we ask that you contact our support team first through live chat or by emailing [email protected]. Our team is available 24/7. If your complaint remains unresolved, you may escalate the dispute in accordance with the procedures set out in these Terms and applicable licensing regulations.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements or business practices. We will publish the revised version on this page with an updated effective date, and your continued use of 24Magic after such changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, please reach out to us at [email protected]. For affiliate-related enquiries, please contact [email protected].