24Magic Privacy Policy

At 24Magic, we take your privacy seriously and are committed to protecting the personal data you share with us when you play at our online casino. This Privacy Policy explains how we collect, use, store and safeguard your information across the 24Magic Casino website, our mobile app, and any related services. This policy is effective from 16 June 2026 and applies to every player who registers, logs in, or otherwise interacts with 24Magic. By creating an account and using our services, you confirm that you have read and accepted the terms set out below.

24Magic is operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, White House with Black Gate, 30106, Cartago, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2, and we process your data in accordance with applicable data protection standards.

Information We Collect

When you register for a 24Magic casino account, use our 24Magic app, or contact our support team, we collect information that allows us to verify your identity, process transactions and provide you with a safe gaming environment. We collect the following categories of information:

• We gather registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect payment information, including deposit and withdrawal method details, transaction history and, where required, source-of-funds documentation.
• We record identity verification documents such as passport details, identification cards and proof of residence during our KYC process.
• We track your gaming activity, including bets placed, games played, bonus usage and Magic Club loyalty points, to improve our services and personalise your experience.
• We log technical data, including your IP address, device type, browser information and login timestamps, whenever you access 24magic.com or use our 24Magic casino app.
• We store your communication history when you contact our support team via live chat or email at [email protected].

How We Use Your Information

We use the data we collect to operate and improve 24Magic, to comply with our legal and regulatory obligations, and to ensure fair play across our platform. Specifically, we use your information to:

• We verify your age and identity to confirm you meet the minimum age requirement of 18, or the legal age for online gaming in your country of residence.
• We process your 24magic login securely and protect your account from unauthorised access.
• We calculate and credit your 24Magic bonus offers, including welcome bonuses, reload bonuses, Telegram Bonus Drops and Magic Club rewards.
• We monitor account activity to detect duplicate accounts, VPN usage, IP address overlaps and other breaches of our General Terms and Conditions.
• We communicate important account, security and promotional updates to you by email or through our support channels.
• We conduct KYC checks and request supporting documents when processing withdrawals, in line with our anti-money laundering obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within our 24Magic casino app to remember your preferences, keep you logged in, and analyse how you use our services. Our cookies help us understand which games, promotions and features are most popular, allowing us to continually refine the 24Magic experience. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of your account.

Analytics and Performance Data

We use analytics tools to measure traffic, session length and engagement with our Casino, Live Casino, Promotions and Magic Club sections. This data is aggregated and used to improve our platform's performance, security and overall user experience.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services, including:

• We share payment data with our payment processors to complete deposits and withdrawals via methods such as Mastercard, Visa, Skrill, Neteller, Bitcoin, Ethereum and other supported currencies.
• We provide relevant data to our regulator, the Anjouan Gaming Commission, when required for compliance or dispute resolution purposes.
• We may disclose information to law enforcement or regulatory authorities if we suspect fraud, money laundering, or a breach of our Terms and Conditions.
• We share limited data with our affiliate partners, such as Hive Affiliates, strictly for the purpose of tracking valid referrals.
• We may use third-party service providers for customer support, hosting and identity verification, all of whom are bound by confidentiality obligations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our servers use encryption protocols to safeguard sensitive information, including payment details and identity documents submitted during KYC checks. While we take extensive precautions, no method of data transmission over the internet is completely secure, and we encourage you to keep your 24Magic casino login credentials confidential and avoid sharing your account with any third party, including minors.

KYC Verification and Document Handling

Before processing any withdrawal, we may require you to complete identity verification. We may request passport details, identification cards, proof of residence and documents confirming the source of funds. These documents must be submitted in Latin or Cyrillic script; where this is not possible, we may request video verification. We securely store these documents solely for compliance and fraud-prevention purposes, and we do not retain them for longer than necessary under our regulatory obligations.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period thereafter to meet our legal, regulatory and accounting obligations. If your account becomes dormant after six consecutive months of inactivity, we may continue to hold your data while your account status remains Inactive. Once retention is no longer required, we securely delete or anonymise your information.

Your Rights

We respect your rights over your personal data. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct any inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing of your data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team at [email protected], available 24/7 via live chat and email.

Restricted Countries and Eligibility

We do not knowingly collect or process data from residents of restricted territories, including Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Iran, North Korea and Myanmar. If we discover that an account has been opened from a restricted location, we reserve the right to suspend the account, withhold funds, and cease processing further personal data beyond what is required for compliance purposes.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over, or the legal age for online gaming in their country of residence. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with any associated funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or wish to exercise your privacy rights, please reach out to our support team at [email protected]. We aim to respond to all privacy-related enquiries promptly and transparently.