24Magic Responsible Gaming

Our Commitment to Safe Play

We want gambling to remain what it should be: a form of entertainment, not a way to solve financial problems or escape difficulties. Here at 24Magic, we encourage every player to set personal limits before they start playing, to only wager money they can afford to lose, and to take regular breaks. Our team monitors account activity, and we may reach out if we notice patterns that could indicate a player needs support.

Our 24Magic platform is designed with your wellbeing in mind. We don't want anyone chasing losses, borrowing money to gamble, or playing while under emotional stress. We offer the tools below precisely so that you, not the games, remain in charge of your session at all times.

Tools We Offer to Keep You in Control

We provide a range of practical features that let you tailor your experience with us. You can activate any of the following directly through your account or by contacting our support team:

• Deposit Limits – Set daily, weekly or monthly caps on how much you can add to your account.
• Time-Out Periods – Take a short break from your account for a fixed number of days.
• Self-Exclusion – Close your account for an extended period or permanently if you feel you need a longer pause.
• Reality Checks – Receive reminders during your session showing how long you've been playing.
• Account History – Review your full deposit, wager and withdrawal history at any time.

Once a self-exclusion request is confirmed, we honour it strictly: self-excluded persons may not register a new account or take part in any promotion at 24Magic, and we will not send marketing communications during this period. If you ever feel that gambling is no longer under your control, we strongly encourage you to use these tools without hesitation.

Age Verification and Eligibility

Our platform is intended strictly for adults. To play at 24Magic, you must be at least 18 years old, or the legal age for online gaming in your country of residence, whichever is higher. We at 24Magic carry out identity and age verification checks as part of our standard KYC process, and we may request documents such as passport details, identification cards, proof of residence and statements verifying the source of funds before processing withdrawals.

We ask every parent or guardian to help us keep minors away from online gambling. We recommend installing filtering software on any shared device, and we're happy to point you toward independent parental control resources upon request.

Restricted Regions and Bonus Exclusions

Responsible gaming also means being clear about where we can and cannot operate. Residents of Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Iran, North Korea and Myanmar may not deposit or play real money games with us. In addition, bonuses, VIP rewards and comp point exchanges are not available to players from Sweden or from any of the restricted countries listed above, in line with our commitment to comply with local regulations designed to protect vulnerable players.

We at 24Magic also exclude directors, employees, partners, agents and consultants of our company, along with anyone with a direct or indirect relationship with 24Magic, from taking part in our promotions. This helps us keep our bonus programme fair and transparent for every genuine player.

Recognising the Warning Signs

Gambling can become a problem for anyone, regardless of how experienced or careful a player might be. We encourage you to check in with yourself regularly and watch for the following signs:

• Spending more money or time on gambling than you originally planned
• Feeling anxious, irritable or distressed when you're not able to play
• Chasing losses by depositing more than you can afford
• Neglecting work, relationships or responsibilities because of gaming
• Borrowing money or selling belongings to fund your play
• Lying to family or friends about how much time or money you spend gambling

If any of this sounds familiar, please don't wait. Reach out to our support team so we can help you set up limits, a time-out, or a self-exclusion, or point you toward specialised organisations that offer free, confidential advice.

Independent Support Organisations

Alongside the tools we offer at 24Magic, we recommend the following independent organisations, which provide free and confidential support to anyone affected by problem gambling:

These organisations operate independently of our casino and can offer guidance even if you decide to stop playing entirely. We at 24Magic fully support anyone who chooses to seek this kind of help, and we will never make it difficult for a player to walk away.

How We Protect Our Players

Our 24Magic team applies strict verification procedures before processing withdrawals, which helps us confirm that accounts belong to the person using them and that funds come from legitimate sources. We also monitor for unusual account activity, including multiple accounts from the same household, IP address or device, which is not permitted under our terms. This isn't just about compliance — it's part of how we keep our community safe and fair for everyone who plays with us.

We never accept deposits from third-party payment methods, and we require that every payment method used is registered in the player's own name. These measures, alongside our responsible gaming tools, form part of the broader framework we've built to protect our players' financial and personal wellbeing.